Last Updated: 25 April 2025

Tia ("we", "our", "us") respects your privacy and is committed to protecting your personal data. This Data Protection Notice explains how we collect, use, store, and disclose your personal data when you use our website, app, and services. If you have any questions about this Data Protection Notice, including any requests relating to your legal rights, please contact Club Tia Limited at hello@clubtia.com.

Tia operates a peer-to-peer fashion rental marketplace via our mobile app and website www.clubtia.com. As a data controller, we determine how and why your personal data is processed.

For payment transactions, we use Stripe, which is an independent data controller for payment processing activities.

COLLECTING PERSONAL INFORMATION

When you visit the website or app, we collect certain information about your device, your interaction with the website or app, and information necessary to process your transactions. We may also collect additional information if you contact us for customer support. In this Data Protection Notice, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”. See the list below for more information about what Personal Information we collect and why.

Device information

  • Personal Information collected:version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms and how you interact with the Site.
  • Purpose of collection:to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.
  • Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
  • Legal basis for collection: Legitimate interests for ensuring the site functions correctly.

User information

  • Personal Information collected name, billing address, shipping address, payment information (including credit card numbers), email address, date of birth, images and phone number.
  • Purpose of collection:: to provide products or services to you to fulfill our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potenTial risk or fraud, and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
  • Source of collection:collected from you.
  • Legal basis for collection: Performance of a contract, with us to process your order.
  • Disclosure for a business purpose: shared with our processor Stripe

USING PERSONAL INFORMATION

We will only use your personal data where we have a valid legal basis:

  • To fulfill contracts (e.g. renting items, processing payments, shipping and fulfillment).
  • The performance of the contract between you and the Site;
  • To comply with legal obligations (e.g. fraud prevention, tax compliance).
  • For our legitimate interests (e.g. improving our services, preventing abuse).
  • With your consent (e.g. marketing, non-essenTial cookies).

You can withdraw consent at any time via your account settings or by emailing hello@clubtia.com.

When you create an account.

When you create an account with us, we will collect information including your name, email address, contact details, delivery address, password, bank details, payment details and in some cases, ID , so that we can verify your identity. We collect these details to fulfill our contractual obligations to you. We may also collect your Instagram handle, location, photo and bio information if you choose to provide to us with this information based on our legitimate interest of creating engaging profiles to encourage a sense of community and greater interaction between peers.

When you rent an item.

When you rent an item, we will collect your order information to fulfill our contractual obligations. This will include payment details (via Stripe) and address.

When you provide a story or testimonial.

When you provide us with a story or testimonial to publish on our app or website we will collect your name, story or testimonial, photo and social media handle. We will only publish your personal data with your consent.

When we anonymise your personal data.

In some circumstances we may carefully anonymise your personal data so that it can no longer be associated with you, and we may use this anonymised information indefinitely without notifying you. We rely on our legitimate interest to improve and commercialize our business to create this anonymised data.

When you contact us.

When you contact us with general queries, we will usually collect your name, contact details and information relating to your query, because it is in our legitimate interest to make sure we can properly respond to your query.

When you receive our news marketing updates.

When we send you our news and marketing updates because you have opted-in to receive them, we rely on your consent to contact you. You can unsubscribe from our updates at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing hello@clubtia.com.

When you attend one of our events.

When you attend one of our events (whether in person or online), we will usually collect your name and email address. We collect this information because it is in our legitimate interest to know who is attending our events.

When you connect with us on social media.

When you connect with us on social media including on Instagram, TikTok and LinkedIn we will collect your social media handle, name and email address under our legitimate interest to engage with you.

Technical information when you use our website.

When you consent, we collect information about how you use our website. We use this information to improve our website and to better understand how people use it. To continue to provide our services to you in the event our business is sold. In order to ensure we can continue to provide our services to you by a prospective buyer, we may process your personal data where we have a legitimate interest to do so. If you object to our use of your personal data in this way, the buyer of our business may not be able to provide services to you.

MINORS

The Site and Platform is not intended for individuals under the age of eighteen. We do not knowingly collect data from children. If you are the parent or guardian and believe your child has provided us with personal data, please contact us at hello@clubtia.com for deletion.

RETENTION

When you place an order through the Site, we will retain your Personal Information for our records. Financial transactions will be retained for 7 years in keeping with financial practices. Order information will be retained for up to two years after you close your account with us, in case we need to respond to any follow-up legal claims.

WHO DO WE SHARE YOUR DATA WITH?

We may share your personal data with third parties such as:

  • our business partners, suppliers and subcontractors;
  • analytics providers (Google, Meta);
  • payment processors (Stripe);
  • marketing & ads (Google, Meta, Pinterest);
  • cloud hosting (AWS);
  • fraud prevention agencies;
  • our professional advisors including our lawyers, banks, auditors or insurers;
  • law enforcement, government and regulatory agencies or other third parties as required by applicable law or regulation;
  • prospective buyers of our business.

We do not sell your data to third parties.

WHERE IS MY DATA STORED?

We store your personal data in the EU If we need to transfer your personal data outside of the EU, for example to one of our suppliers, we will ensure such transfer complies with applicable data protection law. Please contact us if you would like to learn more.

HOW LONG DO WE KEEP YOUR DATA FOR?

We will only retain your personal data for as long as we need it to fulfil the purposes for which we collected it. We may be required to keep your data for longer to comply with our legal, accounting or regulatory requirements.

YOUR RIGHTS UNDER DATA PROTECTION LAW?

You have the following rights in respect to the personal data that Club Tia Limited hold on you. Please contact us at the address above in order to exercise any of these rights:

  • The right to be informed - You have the right to receive “fair processing information”.
  • The right of access - You have the right to obtain:
    • Confirmation of your personal data being processed
    • Access to a copy of your personal data
    • And any other supplementary information
  • The right to rectification - You have the right to have your personal data corrected if it is inaccurate or incomplete
  • The right to erasure (includes withdrawal of consent) - You have the right to have your personal data erased, in the following circumstances:
    • You withdraw consent.
    • The personal data has to be deleted to comply with a legal obligation.
    • The personal data was unlawfully processed.
    • Where the personal data is no longer necessary in relation to the purpose for which it was originally collected.
    • Where you object to the processing and there is no superseding legitimate requirement to continue the processing.
    • The personal data is processed in relation to the offer of “information society services” to a child.
  • The right to restrict processing - You have the right to ‘block’ or suppress processing of personal data
  • The right to data portability - You have the right to obtain and reuse your personal data for your own purposes across different services.
  • The right to object - You have the right to object to:
    • Processing based on legitimate interests or the performance of a task in the public interest/exercise of official authority (including profiling).
    • Direct marketing (including profiling).
    • Processing for purposes of scientific/historical research and statistics.
  • Rights in relation to automated decision making and profiling - You the right not to be subject to a decision when:
    • It is based on automated processing.
    • It produces a legal effect or a similarly significant effect on the data subject.

To exercise your rights, email hello@clubtia.com.

COOKIES

Cookies are small text files containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server. You may reject all cookies, except for the strictly necessary if you want.

THE RIGHT TO COMPLAIN:

If you feel that Club Tia Limited has not fulfilled its obligations under the GDPR and/or the Data Protection Act 2018, then you have the right to lodge a complaint with the Data Protection Commission (DPC).

The DPC offers guidance on how to make a complaint here:
https://forms.dataprotection.ie/contact

AUTOMATED DECISION MAKING, INCLUDING PROFILING:

Club Tia Limited do not use any automated decision making or profiling

CHANGES

This Data Protection Notice is reviewed annually to determine if it needs to be updated. It would also be reviewed each time we add functionality to our website. We may update this Data Protection Notice due to changes to our practices or for other operational, legal, or regulatory reasons. Check this page regularly for updates. We will notify you of major changes via email.

CONTACT US

For any questions, concerns, or GDPR requests, contact: hello@clubtia.com